Return & Refund Policy – AppleGears
At AppleGears, we want you to be fully satisfied with your purchase. If you are not happy with your order for any reason, we are here to make the return and refund process simple and hassle-free.
Eligibility for Returns
- Items must be returned within 14 days of receiving your order.
- Products must be unused, in their original packaging, and in the same condition as when you received them.
- Certain items are non-returnable, including:
- Perishable goods
- Customized or personalized products
- Items marked as Final Sale
How to Return an Item
1. Contact Customer Service
📧 Email: support@applegears.store
📞 Phone: +880 1714-176829
Please contact us before sending any return to initiate the process.
2. Fill Out Return Form
Our customer service team will provide you with a return form. Please fill it out clearly, mentioning the reason for the return.
3. Pack the Item
Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
4. Ship the Item
Send the package to the return address provided by our support team.
👉 We recommend using a trackable shipping service to ensure safe delivery.
Return Shipping Costs
- Customers are responsible for the return shipping costs.
- If the return is due to our mistake (e.g., wrong item sent, defective product), AppleGears will cover the return shipping fee.
Refunds
Once we receive your returned product, our team will inspect it and notify you about the approval or rejection of your refund.
✅ Approved Refunds
- Processed within 7–10 business days.
- Issued to the original payment method used during purchase.
- Depending on your bank/payment provider, it may take additional time to appear in your account.
⚠️ Partial Refunds
- May be granted if items are not in their original condition, damaged, or missing parts (not due to our error).
Non-Refundable Items
- Items that do not meet return eligibility criteria.
- Gift cards.
- Downloadable/digital products.
Exchanges
- We only replace items if they are defective or damaged.
- If you want to exchange for the same item, please contact our customer support team to arrange the exchange.
At AppleGears, your satisfaction is our priority. We are committed to resolving any issues and ensuring that your shopping experience is smooth, reliable, and enjoyable.